Terms and Conditions

Child Friendly Escapes Terms and Conditions

Please read the information below carefully. If you access this site, you will be deemed to have read and accepted all of the terms and conditions presented in the Legal Notice.

 

Company registered in England and Wales

Registration number: OC404451

Registered office:

Child Friendly Escapes LLP
29 Middlefield Lane,
Hinckley,
LE10 0QZ

 

You & The Child Friendly Escapes Website

The pages ("the website") are published by Child Friendly Escapes.

Please read our conditions of use carefully as by using the website you will be taken to have agreed to be bound by them. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website after they have been posted.

Information is published by Child Friendly Escapes and, where indicated, by certain third parties. We take every care and precaution to ensure that information published on the website is accurate when posted and regularly updated, but Child Friendly Escapes does not guarantee its accuracy and we may change the information at any time without notice.

WE PUBLISH THE WEBSITE "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE, THE ACCURACY OF THE INFORMATION OR THE PRODUCTS OR SERVICES REFERRED TO ON THE WEBSITE (IN SO FAR AS SUCH WARRANTIES MAY BE EXCLUDED UNDER ANY RELEVANT LAW) AND CHILD FRIENDLY ESCAPES LLP SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGE THAT MAY RESULT FROM USE OF THE WEBSITE AS A CONSEQUENCE OF ANY INACCURACIES IN, OR ANY OMISSIONS FROM, THE INFORMATION WHICH THEY MAY CONTAIN.

Any reference to any product or service which has been or may be provided by Child Friendly Escapes or any other company does not amount to a promise that such product or service will be available at any time. Changes to or improvements in such products or services may be made at any time without notice.

Child Friendly Escapes & Copyright

Copyright in these pages is owned by Child Friendly Escapes except where otherwise indicated by a third party's proprietary notice. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.

Content and information provided by third parties other than Child Friendly Escapes is identified clearly where it appears. We publish this content as supplied to us and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.

We are not responsible for the content of any other website from which you have accessed the website or to which you may hyperlink from the website and cannot be held liable for any loss or damage you incur as a result of your use of any other site from which you hyperlink to or from the website.

These conditions of use are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute.

To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

Viewing the site

Links from this website exist for convenience and information, and Child Friendly Escapes accepts no responsibility or liability for the information contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Child Friendly Escapes.

Please note that any files downloaded from the site are made at your own risk.

 

Child Friendly Escapes Booking Conditions

In these booking conditions, 'you' and 'your' means all people named on the booking (including anyone who is added or replaced at a later date). 'We', 'us' and 'our' means Child Friendly Escapes, 29 Middlefield Lane, Hinckley, LE10 0QZ.

 

There are three ways you can make a booking with Child Friendly Escapes:

  1. With our partner cottages.com – If you book via our partner cottages.com, the contract is between cottages.com and you and Child Friendly Escapes is not a party to the contractual relationship. Cottages.com has their own terms and conditions, please review these here 
  2. With one of our affiliates – If you book via one our affiliates, Picniq, Bluestone National Park, Wales, Al Fresco Holidays, Mamas & Papas, Legoland Holidays, Chessington Holidays or Starbright Shoes, the contract is between them and you and Child Friendly Escapes is not a party to the contractual relationship. Each affiliate will have their own terms and conditions, please review these.
  3. With one of our selected properties – If you book accommodation with one of our selected properties, the contract is between the owner of the property and you and Child Friendly Escapes is not a party to the contractual relationship. Each owner will have their own terms and conditions, they will make you aware of these directly.

 

Before booking via us, please read these booking conditions carefully and all the other information relevant to your booking, including:

  • the property rental conditions (which means all information on any specific conditions or restrictions set out on the website description of your chosen properties); and
  • if applicable, the Important Information section on the website or other publication we tell you about.

We arrange bookings of properties as agent of the owner itself 

When you book a property with us acting as agents for the owner as set out above or arrange any travel or other services through us, you are entering directly into a contract with the owner or the service provider (whichever applies) and we may charge a fee for arranging your booking (booking fee).

As we act as agents when taking your booking, we accept no legal responsibility for any contract you enter into for the accommodation or for the acts or failure to act of any owner or supplier or other person connected with your booking.

 

Section A

 

1 Making your booking

All bookings depend on the property being available. You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to the accommodation provider.

 

2 Special requests

If you have any special requests, you must let the provider/owner know when you make a booking and confirm them in writing. Although we will try to pass any reasonable requests on to the provider/owner, we cannot guarantee that any request will be met. Confirmation that we have noted a special request or passed it on to the owner or provider, or of the fact it is shown on your written confirmation or any other document, is not confirmation that the request will be met. If the providers fail to meet any special request, it will not mean we or they have broken your contract.

 

3 Complaints

If you wish to complain, we, together with the provider/owner, will want to take action to sort your complaint out as soon as possible. Because the contract for your accommodation is between you and the provider/owner, you should put any queries or concerns to them. It is essential that you contact the provider/owner or their representative immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless the owner is told promptly. If you discuss the problem with the owner or their representative during your stay at the property, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay. If you cannot contact the owner or their representative, or if you are not happy with their response, you should immediately contact Child Friendly Escapes. If, after this, you feel that the problem has not been dealt with to your satisfaction, you must, within 30 days of returning from your stay, put your complaint in writing to us. We will then pass this on to the provider/owner. Send your letter to Child Friendly Escapes, 29 Middlefield Lane, Hinckley, LE10 0QZ. Or you can send an email to enquiries@childfriendlyescapes.co.uk. We have designed this procedure to make sure we can sort out complaints as quickly as possible. Please help us and the owner to help you by following this procedure. If you fail to do so, this may affect your entitlement to claim compensation if this would be appropriate. As we act only as an agent for the provider/owner, we cannot accept any legal responsibility for your property. If we help to sort out a complaint, we are doing so as an agent only.

 

4 Governing law

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you must agree that any dispute will be dealt with by the courts of England and Wales.

 

5 Communicating with you

To process your enquiries and bookings we will need to collect and process personal information. Please see our Privacy Policy which can be found on our website. 

 

We would like to send you information about products and services that will interest you. We may do this by post, telephone, text message or email unless you tell us you do not wish to receive this from us.